We want you to love your ORGANIALL pieces. If something isn't right, we're here to help.
30-day returns
You can return any item within 30 days of delivery for a refund to your original payment method. Items must be unused, clean and in their original condition, with all parts included (hooks, pulls, lids, dividers and logo plaques).
Damaged, defective or missing parts
If your order arrives damaged, defective or with a missing part, email us at info@organiall.com within 7 days of delivery with your order number and a photo. We'll send a free replacement part or a new item, or issue a full refund — no need to ship anything back.
How to start a return
- Email info@organiall.com with your order number and the item(s) you'd like to return.
- We'll reply with the return address and instructions.
- Pack the item securely and ship it back with a trackable service.
Return shipping is the customer's responsibility unless the item arrived damaged, defective, or we sent the wrong item. Original shipping charges are non-refundable.
Refund timing
Once your return arrives and is inspected, we'll email you and process your refund within 5 business days. Your bank may take a few extra days to post it.
Exchanges
Want a different size, style or set? Email us and we'll help you swap it.
Non-returnable items
Gift cards and items marked final sale.
Questions? Write to info@organiall.com.